Course curriculum

  • 1

    Welcome to Managing Conflict Resolution

    • How to Get Around in this Course

    • Course Outline

    • Before You Begin

    • How to Stay Focus When Studying Online
  • 2

    UNIT 1: Dealing With Conflict Situations

    • VIDEO NOTES: Dealing With Conflicts: 1

    • VIDEO NOTES: Dealing With Conflicts: 2

    • VIDEO NOTES: Dealing With Conflicts: 3

    • VIDEO NOTES: Dealing With Conflicts: 4

    • Handout: Class Lecture

    • Additional Resources: Learner Guide

    • Reading Assignment: Conflict of Interest

    • Quiz: Put it to the Test!

    • Assignment: Handling Customer Complaint
  • 3

    UNIT 2: Manage Human Relations Policy

    • VIDEO NOTES: Human Relations Pt. 1

    • VIDEO NOTES: Human Relations Pt. 2

    • Handout: Human Relations Notes

    • More Resources: Learner Guide

    • Quiz: Managing Human Relations

    • Assignment: The HR Process
  • 4

    UNIT 3: Manage Workforce Diversity

    • VIDEO NOTES: Workforce Diversity Pt. 1

    • VIDEO NOTES: Workforce Diversity Pt. 2

    • Class Notes: Workplace Diversity

    • More Resources: Learner Guide

    • Quiz: Workplace Diversity
  • 5

    UNIT 4: Manage Time and Stress

    • Video Lecture: Managing Stress Pt. 1

    • Video Lecture: Managing Stress Pt. 2

    • Video Lecture: Managing Stress Pt. 3

    • Handout: Lecture Notes (Stress MGMT)

    • Video Lecture: Managing Time Pt. 1

    • Video Lecture: Managing Time Pt. 2

    • Video Lecture: Managing Time Pt. 3

    • Handout Lecture Notes (Time MGMT)

    • Further Reading: Learner Guides

    • Quiz: Test Your Learning (Time & Stress MGMT)