Course curriculum

  • 1

    Welcome to Housekeeping Level 2 Training

    • Course Outline

  • 2

    Upcoming Zoom Meetings

    • Live Class Link - Tuesdays, Wednesdays and Thursdays 6:30 pm
  • 3

    Past Zoom Meetings - Recordings

    • IMPORTANT INFO: Please Read

    • Jun 23, 2022 (An Introduction To The Course and Develop and Update Knowledge of The Hospitality Industry)

    • Jun 28, 2022 (The Hospitality Industry)

    • Jun 30, 2022 (Working With Colleagues and Customers)
  • 4

    1.1: Develop & Update Knowledge of the Hospitality Industry (Week 1)

    • Recorded Class

    • Learner Guide

    • Assignment 1- The Hospitality Industry

  • 5

    1.2: Present & Source Information (Week 2)

    • Recorded Class

    • Learner Guide

    • Assignment 2: Present & Source Information (Due April 16th)
  • 6

    2.1: Operate in a Culturally Diverse Work Environment- Week 3

    • Recorded Class

    • Learner Guide

    • Assignment 3- Group Work
  • 7

    2.2: Work with Colleagues & Customers- Week 4

    • WORK WITH COLLEAGUES AND CUSTOMERS

    • Assignment 4: Group Work
  • 8

    2.3: Respond to Guest Related Complaints

    • Recorded Class

    • Handout
  • 9

    3.1-Follow Health, Safety & Workplace Safety Procedures

    • Learner Guide

  • 10

    3.2- Follow Workplace Hygiene Procedures

    • (3.1-2) Assignment
  • 11

    3.3- Deal with Emergency Situations

    • Deal with Emergency Situations -Basic_First_Aid.ppt

    • Receive & Store Stock-Learner Guide

  • 12

    4.1 Clean the Floors, Wall & Furniture

    • Learner Guide- Clean Floors & Walls

    • Cleaning Procedure

    • Cleaning Procedure

  • 13

    4.2- Prepare Office & Public Areas

    • Preparing Office Areas
  • 14

    4.3- Prepare Guest Rooms

    • How to Make the Bed

    • (4.1-3) Assignment
  • 15

    5.1- Carry out stain removal

    • CarryOut stain Removal

    • Stain Removal

    • Stain Removal
  • 16

    5.2- Collect and deliver guest laundry

    • Laundy Services
  • 17

    5.3- Repair and recycle

    • Repairing Linen

    • Recycling Linen

    • (5.1-5.3) Assignment