Course curriculum

  • 1

    Welcome to Managing Operational Quality

    • How to Get Around in this Course

    • Course Outline

    • Before You Begin

    • How to Stay Focus When Studying Online

    • INTRODUCTION TO MANAGING OPERATIONAL QUALITY
  • 2

    Coordinate Business Resources

    • VIDEO NOTES: Business Resources Pt. 1

    • VIDEO NOTES: Business Resources Pt. 2

    • Class Lecture: Managing Resources

    • More Resources: Learner Guide

    • Quiz: Business Resources
  • 3

    Develop & Implement Quality Operation Plan

    • VIDEO NOTES: Benchmark Quality Pt. 1

    • VIDEO NOTES: Benchmark Quality Pt. 2

    • VIDEO NOTES: Benchmark Quality Pt. 3

    • Handout: Class Lecture

    • Reading Assignment: Quality Management (MUST READ)

    • Class Resource: Learner Guide

    • Quiz: Test Your Learning
  • 4

    Contribute to Policy Development

    • VIDEO NOTES: Managing Policy Pt. 1

    • VIDEO NOTES: Managing Policy Pt. 2

    • Handout: Policy Development

    • More Resources: HR Policy Development

    • Quiz: Policy Development
  • 5

    END OF COURSE CHECKLIST

    • You're almost done! | Lets Check
  • 6

    FINAL EXAM

    • END OF TERM EXAMINATION